To mark today’s National Compliments Day we at Mayer & Cie. have conducted a small survey, asking colleagues what was the finest compliment they had ever received for good work.
Modified at once
Frank Stuhrmann, head of spare parts sales, recalls with pleasure a case in Portugal: “Our customer urgently needed a drive motor for a machine that was not exactly the latest model. The supplier had said that a replacement would take six months to manufacture. The customer was really annoyed and couldn’t afford to shut his machine down for half a year. We racked our brains and managed to modify a motor from another machine. With this “emergency solution” we had the customer’s machine up and running again in a week. We were highly praised and the resourceful team received a compliment. That really pleased me!”
Circular knitting machine “blessed”
Axel Brünner, head of product management at Mayer & Cie., has bloody memories on the subject of gratitude. “As a young fitter I was at a customer’s in North Africa. The machine I had to deal with was more or less broken down into its parts on the floor. The customer was in despair. He urgently needed the machine and the income it earned him. So I got down to work and put it together. When it was working again he was so grateful that he made an animal sacrifice and would soonest have ‘blessed’ the machine with it, which we then decided not to do.”
This story often leads to a question that product manager Brünner is happy to take as a personal compliment. “Stories like that clearly sound like they come from another world. Those who hear them mostly want to know how long I’ve been at MCT. It will 44 years this year, and that raises an eyebrow or two: ‘How old were you when you started at Mayer & Cie.?’”
“Really straightforward”
Sales director Müller is especially pleased when he is said to be honest. “Talking with a customer in the early days of my career the customer wanted to know whether this could be done, that worked, how long the service life of circuit boards and cylinders was. I always answered without hesitation that this worked, that didn’t and the other couldn’t be guaranteed. At some point the customer said to his colleague: ‘See, this is what I like about this German guy. He’s just really straightforward’.”
Cool head
Julia Fuss from Sales is happy when people are convinced by her approach to work. “It can be hectic in Sales. A customer is urgently awaiting a quotation for a dozen machines or online training is planned and there are lots of queries. That is why I was particularly pleased when somebody once told me: ‘The structured way in which you work and how you always manage to stay on top of things is fantastic’.”
More than chocolate
Stefan Bühler, head of sales Turkey, bought a new coffee maker for his team in the autumn. A regular player of the role of Father Christmas and the Easter Bunny, he can be relied on, when colleagues are in need of a sugar boost, to conjure up a sweet treat from the drawer of his desk. And he is delighted when his “magic” cheers people up. “‘You always save us from the 2 p.m. gloom with your chocolate and your good mood,’ a female colleague once told me. That in turn cheered me up a lot,” he recalls.
Mayer & Cie. GmbH & Co. KG
Emil-Mayer-Strasse 10
72461 ALBSTADT
GERMANY
Mailing adress:
P.O Box 201580
72438 GERMANY
GERMANY
phone: +49 (0)7432 700-0
fax: +49 (0)7432 700-362
info(at)Mayercie.com
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