NEVER KNIT ALONE

On site worldwide
A spare part, a downtime – or simply a crosscheck with someone who knows all about it. The Mayer & Cie. service team are at the ready for you: all over the world, and whenever you need them. In addition to our headquarters and our works in China, around 80 representatives from Argentina to Japan are reliable partners to our customers. That applies to purchasing a knitting machine as well as to its service. Together, we ensure that our customers get the support they need as quickly as possible: Competent service technicians around the globe know our knitting machines like the back of their hands. They are Mayer & Cie. trained and come to our headquarters regularly to familiarize themselves with new machine types and features.

Real-time support
It is not always necessary for a service technician to make his way to the customer. In the near future, the solution can be much faster and easier: with knitlink, our digital platform for collecting and evaluating machine data as well as for remote maintenance and efficient collaboration. Thanks to a connection via mixed reality glasses, a knitter in Asia will soon be able to “stand” in front of his machine with an Albstadt-based technician. Thus guided, he will be able to carry out maintenance tasks and solve minor service cases himself.

Learning from the experts
Our experienced trainers educate customers on their own premises and at Mayer & Cie. in Albstadt. Training courses on selected machines of the Mayer & Cie. portfolio and on typical features of our machines take place regularly. The standard programme also includes seminars on fabric theory and training on in-house rapport software (SEL) and design software (MDS 1). All courses are held regularly at the Mayer & Cie. headquarters in Albstadt. Training courses on our customers’ premises can be booked at any time.