The aim of the meeting was to discuss problem issues and elaborate solutions for even closer-knit customer support. The ever tougher competition between highly productive and flexible high-tech machines from Mayer & Cie. and low-cost alternatives from the Asian region makes a competent advisory service with precise productivity analyses an ever more significant issue. The acquisition price alone is not a sufficient basis for a machine purchase decision: If the payback period is taken into account, it quickly becomes evident the high level of productivity and availability offered by the initially more expensive Mayer& Cie. machine makes this the significantly more competitive option every time.

The customer back-up and spare parts supply service offered by Batliboi Ltd. are exemplary, and have now been further optimized by the installation of new software to create even greater transparency for the company’s servicing activities.

By implementing a number of organizational measures and arranging a program of staff training, the company aims to step up its customer support even further. Batliboi Ltd. and Mayer & Cie. have pledged to provide their full backing to customers in their respective fields with an exemplary system of customer care and support, with a view to helping users maximize on the enormous potential offered by Mayer & Cie. circular knitting machines.